8x8: Collaboration and AI Take Customer Care to the Next Level

Published by 8x8

This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.

It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as premise and cloud-based solutions directly to enterprise customers.

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Related Categories Server, Data Centers, Software & Applications , Applications, CRM, Collaboration Software, Networking & Connectivity , VOIP, Big Data, Compliance, Infrastructure Management, Data Centers, Service Management, Project Management, Security Management, Hybrid Cloud, CRM, ERP, Mobility, Data Centre & Infrastructure , Big Data, Infrastructure Management, Data Centers, Server, Email & Communication Technologies , Unified Messaging, NAS, SAN, Service Providers, Cloud Applications, Collaboration, Cloud, Digital transformation, Analytics, AIM, Encryption