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Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide
Ten years or so ago, enterprises with shared services models—the consolidation of a single function’s business processes into one...
Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide
Ten years or so ago, enterprises with shared services models—the consolidation of a single function’s business processes into one...
Total Experience: a new era for customers, employees, and business
This ServiceNow study across nine different EMEA markets highlights how businesses must invest in long-term loyalty strategies to win customers...
Total Experience: a new era for customers, employees, and business
This ServiceNow study across nine different EMEA markets highlights how businesses must invest in long-term loyalty strategies to win customers...
A proactive approach to field services
To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read...
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer...
Imperative Guide: Reduce costs while delivering seamless experiences
Proactive customer service isn’t a one-person job. It takes your entire organisation. See how to build yours with our guide. Inside, you’ll...
Seize new revenue opportunities with lowering costs
Silos and costly integrations act as a barrier to delivering exceptional enterprise customer experiences. Read this eBook to see how you can...
The CX Category Handbook: Connecting people, processes and systems to meet evolving customer needs
Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs...
A proactive approach to field services
To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read...
