IT Management Whitepapers

Unlocking the power of your contact center

Meeting the high expectations of today's customers is a big enough challenge on its own, but when you add in the need to satisfy your own company goals...

IBM Concert and IBM Cognos TM1—Improving Performance by Reducing Decision-Making Latency

Making business decisions is difficult enough when you have all the information you need right in front of you. But it can be maddening when you have to...

How to More Thoroughly Protect Email in Exchange Online

Over 75% of organizations have already moved to Office 365 or are planning to do so. Most start theircloud migration with Exchange Online. But can...

4 Steps to Introduce People and Project Planning

The ultimate payoff of good capacity and resource planning (CRP) is a greater overview of and control over your business, but to reach that you first need...

Three Keys for CIOs to Ensure Superior Customer Experience

Today's CIOs are tasked with leading their organisations through the next wave of digital transformation to create a superior customer experience...

Branded Video Posts: Using Multimedia to Increase Engagement

This paper provides some key insights into how you can maximize your video’s effectiveness in social streams. It does this by revealing how consumers...

How IBM is Enhancing Business Continuity Management

The world in which today’s companies operate is more complex, interconnected and social than ever. These shifts in the business environment...

The New Integration Application Integration in the World of Mobile, Social, Cloud, and Big Data

Download this paper which discusses the new IT landscape as it relates to the new integration, and argues that the need for a comprehensive integration...

Marketing's Role in Outperforming the Fortune 500

Increasingly, Chief Marketing Officers (CMOs) are being held accountable for revenue performance. According to a recent Forrester survey, the ability to...

DevOps Perspectives

As a company that works with real world software application development and operations team practitioners at every level on an everyday basis, CA Technologies...

5 Cornerstones of Compliance

For backup and disaster recovery solution providers, Security Compliance can be a multi-tiered, multi-faceted monster. Differing and increasing regulatory...

Make IT Work Infographic

Data security (54%) and new cloud-based solutions (52%) are the key areas of invesment for IT departments in Europe this year. Download this infographic...

Revenue Success: Lead Generation Campaign Testing and Optimization

With larger sends and bigger budgets, it is imperative for enterprise marketers to run A/B tests when trying out new techniques, layouts or messaging for...

The 7 Principles of Engagement Marketing

We’ll walk you through the seven elements of engagement marketing, and show how you can master this strategy.

IT Management

Unlocking the power of your contact center

IBM Concert and IBM Cognos TM1—Improving Performance by Reducing Decision-Making Latency

How to More Thoroughly Protect Email in Exchange Online

4 Steps to Introduce People and Project Planning

Three Keys for CIOs to Ensure Superior Customer Experience

Branded Video Posts: Using Multimedia to Increase Engagement

How IBM is Enhancing Business Continuity Management

The New Integration Application Integration in the World of Mobile, Social, Cloud, and Big Data

Marketing's Role in Outperforming the Fortune 500

DevOps Perspectives

5 Cornerstones of Compliance

Make IT Work Infographic

Revenue Success: Lead Generation Campaign Testing and Optimization

The 7 Principles of Engagement Marketing

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